SHIPPING & RETURNS
SHIPPING POLICY
FREE SHIPPING IN THE USA!
We offer free ground shipping for all orders over $50 within the USA!
US orders are sent out locally to ensure the speediest delivery!
Our shipping time frames depend on where you are located. All orders are processed within 1 business day. If you place an order on Friday it will most likely not be processed until the following Monday. Keep this in mind if you are selecting the express or overnight shipping option. We aim to deliver all orders within 2-4 business days but for some areas outside of the USA, delivery can take up to 2 weeks.
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We strongly recommend that you dispatch to a reliable address, Quad Lock is not responsible for lost/stolen orders.
Ground parcel deliveries will be shipped using USPS.
After your order is dispatched, you will receive shipping details via email.
Free shipping threshold refers to your order value after any any discounts have been applied.
​​RETURN & EXCHANGE POLICY​
Change of mind returns can be arranged within 30 days from the purchase date. To arrange a return, please submit a request here with your original order number and reason for the return. We will email you with details on where to send the returned item/s. MariChains will not cover the cost of return shipping.
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Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s and the funds will be credited back to your original payment method. The refund can take up to two weeks to appear on your statement.
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Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot refund returns which we don't receive.